Frequently Asked Questions

We accept all major credit cards, debit cards, and Cash on Delivery (COD) for orders in Pakistan. All online payments are processed securely through our encrypted payment gateway.

Simply browse our products, select your desired items, choose size and color, add to cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.

You can modify or cancel your order within 2 hours of placement by contacting our customer service. After this time, orders enter processing and cannot be changed.

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.

Yes! We offer free shipping on all orders across Pakistan with no minimum purchase required.

Standard delivery takes 3-5 business days for major cities and 5-7 business days for other areas. Express delivery (1-2 days) is available for an additional fee.

Currently, we only ship within Pakistan. International shipping will be available soon.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account.

We offer a 30-day return policy on all items. Products must be unused, unwashed, and in original packaging with tags attached.

Contact our customer service to initiate a return. We'll provide you with a return shipping label. Once we receive and inspect the item, we'll process your refund within 5-7 business days.

Yes! Exchanges are available for different sizes or colors within 30 days. Contact us to arrange an exchange.

For hygiene reasons, opened makeup products and worn undergarments cannot be returned. All other items are eligible for return if conditions are met.

Measure around your ribcage (band size) and around the fullest part of your bust (cup size). Refer to our detailed sizing guide or contact us for personalized assistance.

We recommend sizing up for comfort. Our customer service team can also provide personalized recommendations based on the specific product.

Yes, we offer extended sizing in our lingerie collection. Check individual product pages for available sizes.

Yes, our products generally fit true to size. However, some styles may run small or large - check the product description for specific fit notes.

Hand wash in cold water with mild detergent. Never use a dryer - air dry flat. For detailed care instructions, visit our blog article on lingerie care.

Store in a dry place away from direct sunlight. Clean with a soft cloth. Avoid contact with water, perfume, and chemicals to maintain shine.

Unopened makeup lasts 2-3 years when stored properly. Once opened, use within 6-12 months for best results. Check product packaging for specific expiration dates.

While hand washing is recommended, you can machine wash most items on a delicate cycle in a mesh bag. However, hand washing extends product life significantly.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorite items, and checkout faster.

We only use your information to process orders and improve your shopping experience. We never sell your data to third parties. See our Privacy Policy for details.

Yes, log into your account and go to Account Settings to update your personal information, shipping address, and password.

Click "Forgot Password" on the login page. Enter your email and we'll send you a link to reset your password.